Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Wingy, a service operated by Wingy Dating Private Limited (“Wingy,” “we,” “us,” or “our”), including our features accessed via WhatsApp, Instagram, voice calls, and any related web or app interfaces (collectively, the “Service”). By using the Service, you agree to be bound by these Terms and acknowledge that you have read our Privacy Notice, which is incorporated into these Terms by reference. If you do not agree, please do not use the Service.

1Eligibility

The Service is intended for individuals aged 18 and over. By using Wingy, you represent that you are at least 18 years old and legally able to enter into a binding agreement.

2The Service

Wingy is an AI-powered coaching and matchmaking platform.

3Your Conduct

You agree to provide accurate information and to use the Service only for lawful, personal, non-commercial purposes. You will not impersonate any person, misrepresent your identity, age, or intentions, or use the Service to harass, defraud, or endanger users. You will not attempt to reverse-engineer, scrape, or extract data from the Service, or use it to build a competing product. We may suspend or terminate your access to the Service, without notice, if we believe you have violated these Terms or that your conduct poses a risk to the safety of users.

4Content You Share; Our Use of It

Any information, messages, or content you share with Wingy, including during onboarding, calls, and ongoing conversations (“User Content”), remains yours. By using the Service, you grant Wingy a non-exclusive, royalty-free license to use, store, and process your User Content to provide and improve the Service, including to build your matchmaking profile, generate compatibility inferences, and train or improve the AI systems underlying Wingy. We use your User Content in accordance with our Privacy Notice, and we do not sell your personal data to third parties.

5AI-Generated Output

Wingy uses artificial intelligence to generate messages, profiles, introductions, and coaching content (“Output”). Output may not always be accurate, and you should use your own judgment before relying on it, particularly around decisions involving your safety or wellbeing. Wingy is not liable for any actions you take based on Output.

6Payments

Certain aspects of the Service are provided for free, while others, most notably our coaching and companion features and in some cases expanded matchmaking access, may require payment of a fee (“Fee”), which will be clearly disclosed to you before you are charged. We may offer different Fees to different users, and may change our Fees at any time; any change will apply prospectively and will be disclosed to you before it takes effect. Payments are processed through our third-party payment partner. By making a payment, you authorize us (or our payment processor) to charge the payment method you provide. See our Cancellation and Refund Policy below for details on cancellations and refunds.

7Third-Party Platforms

The Service operates in part over WhatsApp and Instagram, which are owned and operated by Meta and governed by Meta’s own terms. Wingy is not responsible for the availability or policies of these platforms.

8Release

Because Wingy facilitates introductions between users, you release Wingy from any claims, damages, or liabilities arising from your interactions or disputes with any other user, including any match introduced to you through the Service. You are solely responsible for your own safety and judgment when communicating with or meeting any match.

9Disclaimers; Limitation of Liability

The Service is provided “as is” and “as available,” without warranties of any kind, including as to accuracy, reliability, or fitness for a particular purpose. To the maximum extent permitted by applicable law, Wingy and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service, and our total liability for any claim will not exceed the amount you paid to us in the twelve months preceding the claim.

10Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, engage in unsafe or abusive conduct, or as otherwise permitted by law.

11Governing Law

These Terms are governed by the laws of India, and any disputes arising out of these Terms are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

12General

These Terms, together with our Privacy Notice, constitute the entire agreement between you and Wingy regarding the Service. If any provision of these Terms is found invalid, the remaining provisions will continue in effect. We may update these Terms from time to time; continued use of the Service after an update constitutes acceptance of the revised Terms.

13Contact

Questions about these Terms can be directed to hey@meetwingy.com.

Cancellation and Refund Policy

Last Updated: July 2nd, 2026

This policy explains how cancellations and refunds work for any paid features of the Service.

Cancellations

To cancel a subscription or request that a purchase not renew, email us at hey@meetwingy.com with your registered phone number and the payment reference ID, if available. Cancellation will stop future billing but will not interrupt access already paid for during the current billing cycle. One-time purchases (such as a credit pack or one-time unlock of a feature) are generally non-cancellable once the purchase is completed and access has been granted, as described below.

Refunds

Before service delivery. If you are charged in error, charged twice for the same purchase, or if a payment fails to reflect correctly in your account, you are eligible for a full refund. Please contact us within 7 days of the transaction with your payment reference.

After service delivery. Because Wingy’s coaching, companion, and matchmaking features involve near-immediate delivery of digital services, fees are generally non-refundable once the relevant feature has been delivered or used, except where required by applicable consumer protection law.

General product dissatisfaction. Wingy does not guarantee specific outcomes from using the Service, so general dissatisfaction with the product experience, on its own, does not qualify for a refund. If you experienced a negative or unsafe interaction, please reach out to us. We take these reports seriously and will review them, though this may not result in a monetary refund.

How to Request a Refund

To request a refund or cancellation, email hey@meetwingy.com with your registered phone number, the date of the transaction, and the payment reference ID. We will review your request and respond within 7 business days. Approved refunds will be processed to your original payment method within 30 business days, subject to the processing times of our payment partner.

Failed or Disputed Payments

If a payment is deducted from your account but not reflected in your Wingy access, please contact us with your transaction reference so we can investigate and resolve the issue, including issuing a refund if appropriate.

Shipping and Exchange Policy

Last Updated: July 2nd, 2026

Wingy is a digital-only service delivered through WhatsApp, Instagram, and voice calls. We do not sell, ship, or deliver any physical products.

As there are no physical goods involved, this policy does not apply in the traditional sense, and no shipping charges, delivery timelines, or courier partners are applicable to any purchase made through Wingy.

Any paid feature is delivered digitally, typically within a few minutes and in all cases within 48 hours of payment confirmation, directly through your existing WhatsApp or Instagram conversation with Wingy. If a paid feature is not delivered within 48 hours, the transaction will be automatically cancelled and refunded to your original payment method.

Since Wingy does not sell physical or tangible goods, there is no exchange process. If you experience an issue with a digital feature you’ve purchased, such as it not activating correctly, please refer to our Cancellation and Refund Policy or contact us directly at hey@meetwingy.com.

Contact Us

For any questions, feedback, or requests relating to our Service, Terms and Conditions, Privacy Notice, or payments (including cancellations and refunds), please contact us at hey@meetwingy.com.

We aim to respond to all queries within 7 business days, and within 30 days for formal data protection or legal requests as outlined in our Privacy Notice.