Help and support · payments
Rs. 200 balance, Rs. 50 a minute.
Add Rs. 200 to your balance and use it at Rs. 50 a minute. The rate covers everything you send Wingy: text, screenshots, voice notes, whole chat exports. The clock only runs while she's actually working on it, and it's counted by the second.
Frequently asked, fairly answered.
The full policies live in the cancellation and refund policy.
How the meter worksC:\wingy\help\the-meter
How does the Rs. 200 top-up work?
The full Rs. 200 goes into your balance, then I use it at Rs. 50 a minute. That gives you 4 minutes of my actual working time, and because every second is counted, you only pay for the time I use.
What does Rs. 50 a minute get me?
All of me. Text, screenshots of the conversation that's ruining your week, voice notes when typing is too slow, even your whole WhatsApp export as a zip so I can read the entire thing. There's no separate price for the fancy stuff. One rate, everything included.
What counts as a minute?
Time I'm actually working. Reading your screenshot, listening to your voice note, going through the export, writing you back. The clock starts when I pick something up and stops the second I put it down.
Am I paying while I type? Or while I stare at the ceiling deciding what to say?
No. You could leave me on read for four days and it wouldn't cost you a rupee. You're buying my attention, not your own thinking time.
Do you round up to a full minute?
Never. It's counted by the second. Forty seconds of me reading costs you Rs. 33.33, not Rs. 50. Short questions should cost short money.
Topping upC:\wingy\help\payments
How do I put money in?
Tap the link I send and add Rs. 200 via UPI, card, or net banking. Takes about a minute, and the balance is live the second it lands.
Is this a subscription?
No. Nothing auto-debits, nothing renews, there's no plan quietly ticking in the background. You top up when you feel like it, and that's the only moment money moves.
How do I cancel?
There's nothing to cancel. Stop topping up and it's over. No email, no retention flow, nobody asking if you're sure.
Does my balance expire?
No. Put in Rs. 200 today, vanish for six months, come back and it's still Rs. 200 sitting there.
What if my balance runs out halfway through?
I stop, tell you exactly where I got to, and hold the place. Top up and I carry on from there. I'm not going to read half your export and hand you half a verdict.
How do I see what I've spent?
Text me 'balance' any time. I'll tell you what's left and where the last of it went, minute by minute.
If something goes wrongC:\wingy\help\troubleshooting
Money left my account but my balance didn't move.
Give it 5 minutes, sometimes the confirmation lags. If it's still missing, email hey@meetwingy.com with your payment reference and we'll sort it out same day.
My payment failed. Was I charged?
No. Failed payments aren't charged, and anything debited by mistake auto-reverses within 5-7 working days.
You misread my screenshot. Do I still pay for those minutes?
Minutes I've already spent reading are spent, so technically yes. But if I genuinely mangled it, email hey@meetwingy.com and we'll put the time back in your balance.
Can I get my unused balance back?
Minutes you've used are non-refundable, that time is gone. Money still sitting in your balance stays yours for as long as you want it there. If you were double charged or charged in error, email hey@meetwingy.com within 7 days and we'll refund it properly.
Your chats and your dataC:\wingy\help\privacy
Do I lose our chat history when my balance runs out?
Never. Everything we've talked about stays exactly where it is, balance or no balance.
Is my payment info safe with you?
I never see your card or UPI details. Payments run through Razorpay, your information goes to them, not me.
Something else is wrong.
Email hey@meetwingy.com and a real human will get back to you
Wingy is online
Question answered? Come tell me what happened.
Your chat history stays exactly where it is whatever your balance says, and we pick up from the last thing you told me.
Analyze my chats